Refund policy
Refund Policy
Last updated: 08/9/2026
Our Policy
Due to the nature of our products and fulfillment process, we do not accept returns or offer refunds for change of mind, incorrect sizing, or general dissatisfaction. Refunds are only issued if your item arrives damaged, defective, or broken.
Damaged or Defective Items
If your product arrives broken, damaged, or defective, please contact us at [YOUR CONTACT EMAIL] within 14 days of delivery. To process your claim, please include:
- Your order number
- Clear photos or video of the damaged/defective item
- Photos of the packaging (if damage appears shipping-related)
Approved Claims
Once your claim is reviewed and approved, we will offer either:
- A full refund to your original payment method, or
- A free replacement (subject to availability)
at our discretion.
Claims Not Covered
We are unable to offer refunds for:
- Change of mind or "no longer wanted" items
- Incorrect size or color selected at checkout
- Items damaged due to misuse after delivery
- Claims submitted after 3 from the delivery date
Non-Delivery
If your order never arrives, please refer to our Shipping Policy for our non-delivery process before requesting a refund.
Processing Time
Approved refunds are typically processed within [X business days] and may take additional time to appear on your statement depending on your bank or payment provider.
Questions
For any questions about this policy, contact us at levornosupport@gmail.com